Skip to content
Your brand. Our people. #BetterTogether
  • Bienvenido
  • You Are
  • We are
  • Blog
  • Contact Us

Author: Holly Markel

Customer Communication Goes Omni-Channel

October 9, 2019 Holly Markel

Conditioned by Amazon and other online experiences, customers conduct research and make decisions in ways that are far different than…

Continue Reading →

Filed under: Call Centers, CallerCX, Communication, Contact Centers, Omni Channel, Phone Calls

To Script or Not to Script?

Holly Markel

Mortgage companies are comprised of loan officers with different strengths, knowledge base, and skill levels. The dynamics of varying ability…

Continue Reading →

Filed under: Call Centers, Contact Centers, Employee Development, Phone Calls, Scripts

Evolution of the Traditional Call Center

September 27, 2019 Holly Markel

Salesforce’s “State of the Connected Customer” report found that a great customer experience is key to boosting loyalty and spend.…

Continue Reading →

Filed under: Call Centers, Contact Centers, Customer Experience, Phone Calls

Market Tech Consulting

  • Email
    frank@markettechconsulting.com
  • Phone
    787-979-0533
  • Address
    Metro Medical Center
    1995 Carr 2, Tower B, 10th Floor
    Bayamon PR 00959-5063

Recent Posts

  • Customer Communication Goes Omni-Channel
  • To Script or Not to Script?
  • Evolution of the Traditional Call Center
Copyright © 2019 Market Tech Consulting, LLC