YOU + US. BETTER TOGETHER
Connect with your customers in new ways with Market Tech Consulting. Customers expect more from contact centers today and keeping pace requires experience innovation. Market Tech understands the evolving needs of your customers and elevates the caller’s experience in every inbound and outbound interaction.
WE PARTNER FOR SUCCESS
Outsourcing call campaigns provides clients with focused, dedicated, and highly trained specialists who manage their customer communications. Doing so enables our clients to focus on their core products and services and leave the staffing, training, quality control, and day-to-day to operations to us. Building a world-class contact center is a significant investment of time and resources. Market Tech Consulting has the experience, people, processes, and most importantly, passion, to represent your brand and create outstanding caller experiences.
Our formula for implementation is rooted in the belief that extraordinary results can be accomplished by taking a unique approach with each and every client. Our 4D approach involves a highly customizable roadmap that allows us to define your goals, design a successful campaign, develop the staff to execute your unique objectives, and deploy with outstanding results.
DEFINE
We begin each campaign with a discovery phase. This stage is all about defining scope, vision, and KPIs so that we can gain a deeper understanding of your campaign requirements. These goals and objectives will be the foundation upon which you will be able to appraise the success of your campaign.
DESIGN
Once your campaign goals and criteria have been established we customize everything to power your campaign including, essential tools and technology, caller journey experience mapping, prospect engagement tactics, guidelines and word tracks to support the messaging, and contact list review.
DEVELOP
Our call center employees participate in a selection process to identify fit for open roles. Once hired, managers develop and coach employees using their natural strengths, communication styles, and workplace preferences. Campaigns are executed by employees who have the aptitude and proficiency for driving great customer experiences and have been trained on the nuances of your campaign.
DEPLOY
Customers want to communicate with companies on the channel they prefer. We deploy your campaign with an omni-channel approach to achieve the highest contact rates. Customers still want to connect with people on the other end of an interaction. Integration is the key to creating communication that leaves customers feeling like the experience was personalized for them.
MARKETS WE SERVE
If our decades of experience have taught us anything, it’s that if you love what you do, you do it very well. We are incredibly lucky to work with partners in a variety of industries who share our commitment to building better customer experiences. Our four core industries are:
- Financial Services
- Automotive
- Marine
- Technology
- Healthcare
- Pharmaceutical
- Legal
Join thousands of clients who are growing their business with Market Tech Consulting and begin improving your customer interactions today.